10 exam-style questions with answers and explanations. Tap an answer to check yourself. When you're ready, take the scored version in the free practice test.
These 10 free CSQA questions are organized by exam domain, so you can see how each part of the Certified Software Quality Analyst (CSQA) blueprint is tested. Reveal the answer and explanation under each question.
A software quality analyst develops and rolls out a mandatory peer-review standard that every project must follow before any code is written. This activity is BEST classified as:
Correct answer: B - Quality assurance, because it improves the process to prevent defects
During system testing, a defect is found and the team spends two days reworking and re-testing the affected module before the software is released. In a cost of quality model, this rework is classified as a:
Correct answer: D - Internal failure cost
Which quality pioneer defined quality as 'fitness for use' and introduced the Quality Trilogy of quality planning, quality control, and quality improvement?
Correct answer: C - Joseph Juran
A software product fully conforms to its written specifications, yet customers are dissatisfied because it does not do what they actually need. This situation is BEST explained by which statement?
Correct answer: A - It satisfies the producer's view of quality but not the customer's view
A newly formed process improvement team is experiencing conflict, competition, and disagreement over roles and direction. According to Tuckman's model of team development, the team is in which stage?
Correct answer: B - Storming
In the CMMI staged representation, at which maturity level does an organization FIRST manage process performance quantitatively, using measurement data to statistically control its processes?
Correct answer: C - Level 4 - Quantitatively Managed
Which of the following is an internationally recognized standard that an organization can be formally CERTIFIED against by an accredited third-party registrar?
Correct answer: A - ISO 9001
A quality team wants to identify the small number of defect causes that account for the majority of defects, so improvement effort can be focused where it matters most. Which of the seven basic quality tools is designed for this?
Correct answer: D - Pareto chart
All of the following are among the seven basic quality (QC) tools EXCEPT:
Correct answer: B - Affinity diagram
Senior leadership establishes a three-to-five-year direction to make the organization a recognized leader in software quality. This type of planning is BEST described as:
Correct answer: C - Strategic planning
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